All Shipping after CNY Eve. Thanks!

Shipping Policy

ORDER PROCESS

As a general rule for any order that only includes jerseys, it takes us 3-5 working days to process your order, this implies the time from receipt of your order until it is collected by courier service provider. Sometimes this time may vary due to a product being out of stock or depending on your order if it comes with customizations, in this case if your jersey is personalized the order processing time is around 5-7 working days.

Once your item has successfully passed the authentication process, you will receive tracking information for your purchase. As we operated in centralized warehouse, all order considered as International Shipping. But don't worry, we deliver worldwide as fast as possible. For each order a tracking number will be sent to you to follow exactly the progress of your order.

 

DELIVERY TIME

Once your order has been placed, it takes us 3 to 5 working days to process your order, then comes the shipping time, which is 7 to 12 working days. As per our previous happy customer, it takes approximately up to 21 days to receive your order.

 

EXPRESS DELIVERY

As soon as your package is taken over by the express delivery company, you can track your package at any time from the tracking application with the tracking number that we will send to you.

Once the package has arrived at its destination, the delivery company will contact you using the telephone number you gave us when ordering. The delivery company has the option of delivering to you personally for free or you will have to go to the post office closest to your home with your tracking number to collect your package.

 

ORDER CANCELLATION

Orders cannot be canceled once they have been dispatched, you have 12 hours maximum to cancel your order.

Cancellation Fee - 15% of total payment (including postage) will be charged for all cancellations.

Please contact us through our contact form or send us an email to [email protected] for any cancellation request.

 

ORDER TRACKING

No worries, please have your tracking number that we provided to you following your order ready and click here to check the status of your order

 

REFUND UNRECEIVED ORDER

If you not receive your package within 60 days, jersiretro.store undertakes to reimburse you in full for your order.

 

CORONAVIRUS NOTICE

Due to the current health crisis, delivery times can be significantly extended. We strive to provide you with quality service and we are not responsible if your order exceeds our legal delivery deadlines.

If you have not obtained the necessary information, please contact us by email:

[email protected]

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