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RETURN POLICY

RETURN

Our policy lasts 3 days. If 3 days have passed after received your product, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please contact our team prior to make your return. There are some situations where only a partial refund is granted: (where applicable)

* Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.

* Any item that is returned more than 3 days after delivery.

 

REFUND

Any personalized item is non-refundable and cannot be returned or exchanged (Example: Jerseys with flocking or Retro Vintage jersey)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

LATE & MISSING

If you haven't received your refund yet, please check your bank account again first. We remind you that it takes between 5 and 10 working days for it to appear on your bank statement. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

 

PROMOTION/SALES ITEM

Only items with regular prices can be refunded. Unfortunately, reduced items are not refundable.

 

GIFTS

If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver and they will know that you have returned the item.

 

RETURNS & SHIPPING

The return is not free, you will be responsible for paying your own shipping costs to return your item. Return shipping costs are non-refundable as are the initial delivery charges. If you receive a refund, the initial delivery charge will be deducted from it.

Depending on where your location & address, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than RM200, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.

 

SIZE EXCHANGE

Size exchange is not permitted unless we sent wrong size for ordered item(s) provided the item(s) are not in use and the tags are still attached.

The size exchange request can only be made within 3 days of the delivery date and subject to availability.

The reason for the exchange and the desired size must be indicated when contacting our customer service.

We will responsible for all further shipping costs (return and reshipment) if the mistake made by us and the return address will be provided after the jersiretro.store team confirms the exchange.

If you have not obtained the necessary information, please contact us by email:

[email protected]

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